Operation and Maintenance Service

Being one of the first batch of Chinese enterprises that meet the international IT service management standard ISO20000, DR owns a sophisticated service system, advanced technical support platform and a service team of many years of experiences. Based on a standardized IT platform, DR provides a series of Operation and maintenance service.

Operation and maintenance service for DATA center:

DR’s operation and maintenance service for DATA center is based on the ITIL standardized platform to provide service for our client’s data center, thus guaranteeing the stability and reliability of its core system device, supporting the continuity of business and promoting the data center’s value with the increasing business.

Specifically, we provide operation and maintenance service for IT infrastructure such as computer room, network, data storage, database, servers etc.

Operation and maintenance service for Automatic Building Control System

This service aims at those large complex automatic building control systems which demand high accuracy of temperature and humidity, caters to its customers’ requirements including system reliability, energy conservation and emission reduction, thus promoting the control system’s value to our customers.

Monitoring service for DATA center

DR monitoring service center uses standard monitoring tools to watch the client's host system, network, operating system, data base or core business on time scheme of 5*8 or 7*24, in order to ensure system reliability, prevent accidents from happening, find the ceiling of system performance, enhance the running efficiency of system and IT operation service.

In addition, both resident and remote monitoring services are provided.

Operation and maintenance service for basic devices

This service aims at basic devices including peripheral network equipment, desk-top computer, printer, copiers etc. based on unified platform, standardized management software and strong support from powerful suppliers, DR can deal with the maintenance of various multi-user devices for its customers, letting them focus on core business.

Technical support service：

DR provides a flexible and customized technical support service to maximize its customers’ efficiency. Service scope includes but not limits to: network, system, server, database and other IT infrastructures, building automatic control system etc.